Managed packages in the new system
You’ll notice that Managed packages have been phased out. But, what do you do if you’re currently subscribed to a Managed package?
If you’re using a Managed package just submit an Technical emergency support request, and start your message with the following line:
“I AM USING A MANAGED SUBSCRIPTION
And until the end of your Managed subscription period, you will receive the equivalent to Paid support requests for free.
Once your Managed subscription is up, you’ll be put on to the “Full” package, to be in line with everybody else – but until then, you can have 5 hours’ worth of Paid support requests free of charge.