How To Launch a Home Inspection Email Newsletter

Email marketing for home inspectors

Last week we talked about email marketing (it’s not dead—far from it) and introduced you to some of our favorite email clients for managing your list.

This week we’ll lay out a step-by-step guide to launch your own email newsletter—along with an explanation of how it’ll work to generate more home inspections.

Why does email marketing work?

As we mentioned in our last post, email is the number one marketing tool for lead retention. Why is this? The key here is depth rather than width.

This means that rather than casting a net that’ll catch 20,000 mediocre leads, like with a newspaper ad, email marketing allows you to cast a small but powerful net that’ll catch a couple hundred awesome leads.

Marketing to a small group of highly targeted leads is much more effective than blasting your message out to thousands of people who couldn’t care less about you or your home inspections.

Building your list

Begin by compiling all the emails of friends, family members, neighbors you can think of, along with anyone you work with on a regular basis. You should be able to come up with a few dozen people right off the bat.

This is your list.

Using one of the platforms we outline here, add these folks to a new mailing list. Send out a short and sweet email blast to the entire list letting them know you’re launching a weekly (or bi-weekly, or monthly) newsletter.

MailChimp's Creat List screen

MailChimp’s Creat List screen

Let them know you’d love to have them as a subscriber, but if their inbox is already packed to the brim there’ll be no hard feelings if they hit the ‘unsubscribe’ link at the bottom (depth, not width, remember? Don’t waste time marketing to people who aren’t buying what you’re selling).

Once this blast has gone out and a few people have inevitably unsubscribed, you have a solid list of contacts to start with.

Build on this list little by little by adding an email signup form to your website.

We recommend adding your signup for to your home page and your contact page at a minimum. If possible, it’s a great idea to add it to every page of your site, either in the header or sidebar.

If you use WordPress, you can do this by installing a plugin like JotForm or GravityForms. These plugins allow you to build a contact form, then paste it onto your site’s pages with a little bit of code.

Within the form’s settings, you can opt to have each new subscriber imported directly to your email client (if this sounds too technical, Inspector Pages’ Managed Package might be helpful for you).

Sending your blasts

Contrary to popular belief, the goal of your email list is not to sell, sell, sell!

It’s to build value to subscribers who will one day become your clients. Marketing giants Gary Vaynerchuk and Neil Patel are both big advocates of building value as the number one way to drive conversions over time.

One of Inspector Pages' weekly newsletters

One of Inspector Pages’ weekly newsletters

How can you do this? By providing content that’s highly relevant and useful to your subscribers. If you’re thinking hey, that’s the same thing you told me to do with my blog! You’re exactly right.

In fact, your blog posts make great content to share in your email newsletter. Here are 20 ideas for posts to spark your creativity.

Then, get to sending. Send out one email every week/every other week/every month filled with great information your client base will love.

Stories from your inspections.

Warning signs to watch out for.

Tips and tricks to save money on home maintenance.

The list goes on.

When you provide this much value to someone who’s not even your customer, who do you think they’re going to call the minute they or someone they know is in need of a home inspection?

You guessed it—you.

And when you do have a special offer or discount available? Absolutely use your email list to promote it!

That’s how email marketing can work for your home inspection business.

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The Most Effective Marketing Tool Is…

Email marketing for home inspectors

What’s the most effective marketing platform to reach your customers? As a home inspector, you probably get a good deal of your new leads from word of mouth.

But what comes next? Social media? Paid search? You might be surprised to hear that the most effective digital marketing channel for customer retention year after year is email marketing, according to marketing research firm eMarketer.

If you want to turn your existing clients into repeat clients—and more importantly, lead generating machines—an email newsletter is an opportunity you shouldn’t pass up.

Below you’ll find three programs that make is easy to send your own subscription newsletter, little-to-no technical skills required.

mailchimp

  1. MailChimp

Considered by many to be the gold standard for small business email marketing. MailChimp is easy, user friendly, and inexpensive; at the time of this post, Mailchimp allows you to send up to 12,000 emails per month to up to 2,000 subscribers completely free of charge.

You can import your list of contacts, then create a great-looking email filled with text and images using MailChimp’s darg-and-drop editor.

If you want to get fancy, upgrade to one of the platform’s paid plans to create drip campaigns (an automated chain of emails that go out to your subscribers on a pre-arranged schedule over several days, weeks or even months).

 

vertical response

  1. Vertical Response

Vertical Response is incredibly similar to MailChimp in terms of ease of use and features, with just a few less bells and whistles.

Vertical Response offers a free plan that’s more limited than MailChimp (up to 4,000 emails per month to 1,000 subscribers), but its monthly plans are slightly cheaper, starting around $17.

Vertical Response will get you a drag-and-drop editor, integration with your social channels, and a feature we especially like—phone support for both free and paid users for those times when you can’t quite figure it out on your own.

 

sendy

  1. Sendy

Sendy is what we’d call a stripped-down version of an email platform, though it’s the favorite of some of the most effective marketers. This is likely because of its incredibly low cost—just a fraction of a penny per email sent after a one-time $59 setup fee.

If you prefer a cheap, no-frills but effective platform, Sendy is the way to go. You get all the basics you need, including an email editor that allows for text and images.

Our favorite Sendy feature is the ability to see exactly who has opened your email, so you can re-target them or follow up with those that left your message unopened.

Sendy does require you to have your own domain (www.yourname.com), and it’s not quite as turnkey as the first two; you’ll need to complete few extra steps in the beginning to get fully up and running.

Want more free marketing tools and tips delivered to your inbox? Join our weekly newsletter (which we currently run through MailChimp, by the way) by entering your email below.

Keyword Research: An Intro for Home Inspectors

keywords 2

If you’ve dabbled in search engine optimization, you know the importance of keywords in attracting organic and paid search traffic to your page. But “keyword stuffing”–filling your site with tons of keywords that are unnatural and awkward–is a major no-no for modern SEO.

But keywords do still have a place in any good SEO strategy. We’ll show you how to use Google’s keyword planner to find new search terms and keywords to target for your home inspection website.

Using keyword planner

Google’s keyword planner is a free tool is mainly used for paid keyword research, but it’s also a great way to get an idea of what your potential customers are searching for. The, you can write about those keywords on your site to attract more visitors.

To use keyword planner, sign up for an AdWords account using your email address and website.

keyword research with keyword planner

Once you’re logged in, mouse over the ‘Tools’ tab at the top of the page. Select Keyword Planner from the dropdown menu.

Begin a search for new keywords by clicking ‘search for new keywords using a phrase, website or category.’ For the purpose of this example, we’ll use the phrase ‘home inspections’ with www.inspector-pages.com as the landing page.

keyword research with keyword planner

Complete the rest of the form by filling in your industry, target language, and location. Then, click ‘Get ideas.’

The keyword planner will return a chart showing the search volume for this term over time–how many people searched for it in your area over a week, month, year, etc. You want your target keywords to have a steady or increasing search volume.

We’re going to be interested in the section beneath that chart. Click on the tab labeled ‘keyword ideas.’

Here you’ll find a list of keywords related to your industry, specific to your location. For each keyword, you’ll see the number of monthly searches, the competition level and the suggested bid (used for AdWords campaigns).

Keyword research with keyword planner

If we sort the form by number of monthly searches, we can see that the most-searched term is what you’d probably expect: home inspection. But as you work your way down the list, you’ll see some other related terms you might not be focusing on: building inspector, house inspector, etc.

Competition level

The next thing we want to zero in on is the level of competition for each keyword. You can see the first few on the list have a high level of competition, meaning there are lot of other people targeting those same keywords in your market.

But if we scroll down the list a bit, we can find several other similar keywords with a decent amount of search traffic but a low level of competition. These are the low-hanging fruits we want to reach for.

Keywords4

To capture people searching for these terms, you’ll want to make sure each of them are addressed on your website. Ideally, you’ll set up individual landing pages that specifically talk about each of these keywords. This will capture searches and lead them to other pages on your site.

How to capitalize on these keywords

Let’s say you decide you want to focus on ‘radon inspector,’ (assuming, of course, this is a service you offer). You’ll want to create a designated landing page on your site where you talk all about your radon inspection services. You could show photos, offer pricing and of course, include a call-to-action for interested customers to contact you. You’ll also want to be sure your location is mentioned on the page.

Because there are a significant number of people searching for this term in your area, but the competition is low, searchers will be more likely to land on your site than your competitors’ and, in turn, book a service with you.

As you can key, it’s easy to get lost in Google’s keyword planner, searching variations on any and every term related to your industry. And you should! It’s a free way to bring more web visitors in the door each month.

You can take this keyword research one step further into the paid realm by setting up AdWords campaigns for each of your target terms. Kissmetrics has a wonderful tutorial to get you started with your first campaign.

Want more free marketing tips and tricks? Follow Inspector Pages on Twitter

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All NEW From Inspector Pages: Call Tracking!

call tracking

Do you know where your calls are coming from?

Organic searches? Paid keyword searches? Social media?

Without a call tracking system, it’s hard to get a good idea of which of your marketing tactics are paying off. Sure, you can measure website clicks, but how many of those clicks result in actual phone calls?

Inspector Pages has made call tracking easy with a new premium feature. We’ll track each call that comes in with a customized tracking number that forwards to your existing phone line. You’ll get real-time stats about where the call came from and how the caller found you.

Here are a few of our new call-tracking features:

  • Call recording
  • Local and toll-free numbers
  • Block and filter calls
  • Email call notification
  • Real-time call stats
  • Fully integrated with WordPress, AdWords and Google Analytics
  • No setup fee, no contract. One simple $40/month payment.

Want to get started or learn more? Fill out the form below and a member of our team will be in touch.

Free Printable Tip Sheet For Your Home Inspection Clients

Free printable

In many cases, the first time you meet a new client in person is when you show up at a property to inspect it. Do they look nervous? Of course they do! The fate of what happens next in their real estate transaction lies in your hands.

So what can you do about it? Maybe you think it’s not your problem; it’s just your job to show up and perform a thorough inspection. But maybe you’d like to go the extra mile, making a lasting impression and putting yourself one step closer to a five-star review.

We’ve created this handy printable tip sheet to give to prospective buyers before their upcoming inspection. It’ll help them know what to expect and put their mind at ease—especially first-time buyers—so the home inspection goes as smoothly as possible.

The text is below, and you’re free to borrow and use it as you please. You can also download it as a PDF for easy printing–simply right-click this link and click Save link as… then save it to the desired location on your computer.

get the printable

WHAT TO EXPECT DURING YOUR HOME INSPECTION

Thanks for choosing us to complete your upcoming home inspection. We look forward to conducting a thorough and accurate inspection of the property.

Not sure what to expect? We’ve compiled the following tips to help you prepare for inspection day.

  • Plan to be on-site for several hours.

Home inspection times vary widely depending on the size, age and features of the house, among other things. We recommend reserving several hours where you’ll be free to be at the property.

  • Your real estate agent should be there too.

A good real estate agent will be by your side during the home inspection. They’ve been through this process many times before and can help you determine if there’s anything that will have an impact on your upcoming transaction.

  • Bring a chair

Most for-sale homes are empty, and they’ll be that way during the inspection. Bring a plastic or folding chair so you don’t have to stand the whole time.

  • Review the seller’s property disclosures.

This may spark some questions you’d like to ask us. The property disclosure might contain things like past termite problems, leaks, renovations, appliance malfunctions, etc.

  • Stick close by your inspector.

Give your inspector plenty of space to do his job, but don’t go too far. He or she will likely want to point out some things to you as they move throughout the house.

  • Ask questions.

If you have questions, ask! We understand not everyone is familiar with the home inspection process, and are more than happy to explain our findings. Remember—we’re working for you.

  • Turn on the utilities.

Try the faucets, the toilets, the various light switches. Your home inspector will also check the major appliances to ensure they’re in working order (or have been disclosed otherwise).

  • Follow up.

If you do proceed with the sale, we hope you’ll follow up on any recommendations included in our report.

Thanks again for your business. We’ll see you soon!

7 Social Media Don’ts for Home Inspectors

Social donts

Social media can be a funny thing to navigate. Each platform has its own set of norms and best practices, and the audience differs slightly from one platform to the next.

Even so, there are some definite faux pas you’ll want to avoid no matter which social outlet you’re using to promote your home inspection business. Here are 8 mistakes to avoid on your social channels.

1. Not creating a dedicated business account

Chances are you probably already have your own personal accounts on Facebook, Twitter and elsewhere. This is a great place to keep your friends and family informed about what you’re up to.

But you should also have separate, dedicated accounts specifically for your business. This way, even people you don’t know personally will have an easy way to find and follow you. You’ll also reap the benefits of having more results in search listings.

2. Posting off-color jokes

Even if you think it’s harmless, there’s a fine line between something being funny and offensive. For your business, it’s best to err on the side of caution when it comes to posting anything that has the potential to offend your audience. Save the off-color jokes and toilet humor for your personal account.

3. Political commentary

Your business account is not—we repeat, is not the place to sound off about your political beliefs.

The one exception to the rule, in our opinion, is when it comes to political matters that directly affect your industry. In that case, it’s appropriate to help your audience understand how the issue might affect them. Otherwise, leave politics out of the conversation.

4. Spreading yourself too thin

Just because dozens of social media platforms exist doesn’t mean you need to have a presence on all of them. In fact, spreading yourself too thin can make it impossible to market effectively on social media.

We suggest picking between one and three platforms to hone in on, then building a strong presence there. Which brings us to our next mistake to avoid…

5. Not knowing your audience

Think of social media platforms like different places to hang out. Some people prefer to hang out in quiet coffee shops, while others prefer lively, crowded bars. Some gathering spots have a younger demographic, while others cater to an older crowd.

Social media platforms work the same way. Facebook is popular across all age groups, and it’s recently seen a spike in popularity among the 50+ demographic. Twitter skews much younger, with the majority of users being in the 18-29 age group. LinkedIn is most popular with users between 30 and 64.

Your message should be tailored accordingly. While you might post on LinkedIn about growing your business by hiring five new inspectors, on Twitter you’ll get better engagement by sharing a funny picture from a job site or a fast fact about the industry.

6. Not having a strategy

Your assumption might be that posting something is better than posting nothing, but that’s not true if what you’re posting isn’t in alignment with your brand. Keep this in mind: when someone goes to your account for the first time, the very first impression they’ll get is from whatever you posted most recently.

Each time you post, ask yourself: is what I’m posting in line with the image I want to convey for my business?

7. Posting non-native content

What is native content? Simply put, it’s the type of post that fits in naturally on each platform.

For Facebook, that would be short text posts, horizontal images and video. You won’t see too many vertical images or long-form posts showing up in your news feed.

For Twitter it’s (sometimes painfully) short commentary, quips and photos with an entertaining or informative slant. Posts that bleed into multiple tweets or contain lots of abbreviation are non-native and won’t perform well.

For LinkedIn, it’s business updates, behind-the-scenes photos and content that applies to your industry. You won’t see too many family photos or funny status updates here.

With a bit of strategy and regular posting, you’ll see your social channels grow consistently over time.

20 Blog Post Ideas for Home Inspectors

Blog post ideas for home inspectors

Writing a blog has endless benefits for your home inspection business. Not only does it give potential customers a glimpse inside your world and help build value, it also boosts your search rankings by telling Google your site is consistently updated with fresh content.

So why don’t more home inspectors write a blog? The biggest objection we get from our members is one of two things: I don’t have time to blog or I wouldn’t know what to blog about.

We’ve solved the content problem for you with 20 great ideas to get you started. As for finding the time? Put down your smartphone and get to work!

  1. Today’s Inspection

Take us through your latest inspection. Point out what you found and why it’s important.

  1. The Most Common Home Inspection Issues

Make a list of the most common problems you see on a job site and how they could be corrected.

  1. Spotlight on a Problem

Take an in-depth look at a common home inspection finding, why it’s bad and the steps needed to fix it.

  1. Commonly Missed Red Flags

What signs of problems do buyers and sellers commonly miss? How can you spot them?

  1. Spotlight on One Room

Take us through the kitchen/bathroom/attic/crawlspace and tell us what you look out for during an inspection.

  1. Horror Stories

Always have a camera ready! Your next inspection horror story will make your next great blog post.

Hot-water heater service

  1. Questions to Ask Your Prospective Home Inspector

What should customers be looking for when choosing a home inspector?

  1. What to Expect During Your Home Inspection

Many clients are nervous first time homebuyers. Take them through the process and what they can expect.

  1. What type of home inspection do I need?

Explain the different types of inspections that are available and why a prospective customer might need them.

  1. Lead Based Paint

Explain the dangers associated with lead based paint and which homes are most likely to have it.

  1. Mold

Explain how and where mold likes to grow and how to keep it at bay

  1. Termites

Tips for homeowners to ward off termites and signs they might be invading

termites

  1. (Insert Issue Here)

You name it—take a closer look at any issue you might find during an inspection, from radon to A/C leaks.

  1. How to Inspect Your Own House

Just because someone isn’t buying a home doesn’t mean they can’t look out for issues, and you should be a resource for them.

  1. Sample Report

Take potential clients through a sample report. Show them the thorough results they’ll get when they work with you.

  1. How Much Does a Home Inspection Cost?

A great opportunity to explain your pricing model. Detail what goes into the price of a home inspection and the factors that may cause it to vary.

  1. How a Home Inspection Outcome Can Affect a Sale

Explain why a home inspection matters and how it can affect a pending sale.

  1. Interview With a Satisfied Customer

Do a blog post interviewing a happy customer, either via text or video.

  1. Trends in the Market

If you’ve been in your market for many years, you probably notice trends over time. Are more homes on the market? Is a certain neighborhood becoming an up-and-coming place to buy?

  1. Funny Faux Pas

Have you ever found a furry rodent family living in an attic? Maybe a plumbing problem that required you to don a gas mask? Show it off in good fun on your blog.

Do you have a home inspection blog? We’d love to link to you! Send it to us here.

7 SEO Tips for Complete Beginners

SEO for beginners

 

SEO stands for search engine optimization. It’s the all-important, ever-changing method for building a website that’s search engine friendly.

For nearly all small businesses, the vast majority of their web traffic comes from organic searches, for example, when someone goes to Google and types in ‘Dallas home inspector.’

There are many, many factors at play when it comes to getting your site to rank well on Google, but the most important factor (at least as of mid-2015, at the time of this post) is relevance to the user. In short, a site that delivers the information the user was looking for.

So what can you do to bump your way up Google’s search results? Here are 7 tips you can implement, even if you’re a complete beginner.

example of a header

 

1. Header tags

In layman’s terms, the header tag denotes the headline for each page of your site. Don’t try to get too creative with these; the header tag should tell Google—and the reader–exactly what the page is about.

Add them to your post by going into the HTML editor (called ‘Text editor’ in InspectorPages) and adding h1 open and close tags around your header text, like this:

<h1> Here is my header </h1>

It’ll come out looking like this:

Here is my header.

 

2. Meta description

The meta description is a short sentence or two that tells the reader what the page is about, almost like a preview.

You should aim for no longer than 142 characters, and try to incorporate your page’s main keywords.

For this post, my meta description might go something like this:

“We’ll explain 7 SEO tactics complete beginners can use to achieve better search engine rankings.”

Hey, that’s pretty good. I think I’ll use it.

While the meta description holds a small amount of weight in Google’s algorithm, it’s of utmost importance in getting people to actually click on your site once it shows up in the search results. It’s like your 5-second pitch to convince people why they should click on your page.

 

3. Image file names

If you’re a true beginner, you probably patted yourself on the back just for figuring out how to upload an image to your site. Ready for the next step? Good, because it’s an important one.

When you uploaded that image of yourself from your computer to your website, it might have been saved with a filename like ‘Me.jpg’ or something equally generic.

Use that image name as one more opportunity to tell Google what your site is about. Instead of calling it ‘Me.jpg,’ your image should be titled ‘FrankSmith_HomeInspector.jpg.’ Make sense?

 

4. Keyword rich URLS

Check out the URL for this blog post:

SEO URL

See how the URL is made up of the words in the title of our post?

But, some publishers default to an arbitrary numbering system, instead giving posts this kind of URL:

http://www.inspector-pages.com/blog/14259

That kind of URL does nothing for your search rankings. In fact, it’s a wasted opportunity.

Most modern publishing platforms default to keyword rich URLS, but if yours does not, contact your web administrator to have the settings changed.

 

5. Link within your domain

Nobody likes to be confused. That’s why Google gives higher placement to well-organized sites.

You can help Google understand your site’s hierarchy by linking between your own pages in a way that makes sense.

For example, today I’m talking about digital marketing tactics, but maybe I also want to suggest that you try out some face-to-face marketing tactics. See how I linked to a related page within my own site?

Not only does this help keep readers on my site longer, it tells Google that these two pages are related. They’re both blog posts, and they’re both about marketing tactics for home inspectors. Now Google is beginning to get the gist of what my site is about.

As with the other tips in this post, moderation is key. Too many internal links will have your site’s structure looking less like an organized map and more like a spider web.

 

6. Reference your location multiple times

Your city, county or region shouldn’t only be listed on your ‘Contact’ page. You should sprinkle them in throughout your site in a way that feels natural.

We’re willing to bet you use the phrase ‘home inspection’ on your site quite a bit. Here and there, expand the phrase to something like ‘home inspections in the Chicago area’ or ‘quote for your Jefferson County home inspection.’

Don’t overdo it! But do help Google understand where you’re based. This way, searchers in your area are more likely to see your site in their search results.

 

7. Add fresh content

Have you ever clicked on a website to find that it hasn’t been updated since 2010? It doesn’t make you feel too confident that the material is current.

That’s why Google gives higher preference to sites that are updated frequently. A blog is a great answer to this.

You don’t have to commit to posting weekly or even on a regular schedule. But, by adding a new post every month or two, you’re letting the search engines know your site is current, fresh and accurate.

Have a great SEO tip for other home inspectors? Share it with us on Twitter @Inspector_Pages.

The Power of a Handshake: Open House Marketing for Home Inspectors

Marketing for home inspectors

Perhaps you got into the home inspection business because you’re just not a “suit and tie” kind of guy (or gal). Maybe the thought of networking makes you squeamish—and that’s true for a lot of us!

But when it comes to taking your business to the next level and having a continuous flow of new and repeat clients coming in the door, face-to-face meetings are absolutely essential.

Despite the fact that most of us spend hours each day looking at a screen, research from Cornell University suggests face-to-face marketing still wins out when it comes to initiating new partnerships, inspiring positive feelings and building personal relationships.

So how can you put the power of a handshake to work in the home inspection field? With open house marketing.

Pound the Pavement

When you’re just starting out, you need to establish a name for yourself in the community.

Like it or not, nearly all realtors will make a personal recommendation to their clients for who to use for their home inspection. If you want that name to be yours, you need to know the real estate players.

Meet real estate agents by visiting them when you’ll have a captive audience: at open houses.

Open house showings have a lot of downtime where the agent is just hanging around. During a slow moment, take the opportunity to introduce yourself and explain what you do.

Don’t come in hot selling your services; take a few minutes first to make introductions and maybe ask a few questions about the neighborhood. This is a great opportunity to pick the agent’s brain about the local market.

Come Bearing Gifts

No one likes being handed a fistful of pamphlets; it helps to have something to offer the realtor as a friendly gesture.

Put together an open house marketing kit in a nice looking plastic bag with a handle. You can even print stickers with your company name and stick them on the bag.

Inside the bag, include your business card and flier, along with some items the realtor will love, like a bottle of water and some snacks to munch on during the long afternoon hours. Granola bars and mixed nuts are safe bets; avoid chocolate or anything else that will melt.

You could even throw in a travel-sized bottle of sunscreen or hand sanitizer.

You might think it’s cheesy, but you’ll be surprised how many agents appreciate the thoughtful gesture.

Don’t Overstay Your Welcome

Keep your visit short and sweet; don’t drone on and on about why you’re the best home inspector around. The goal is to get your name and face seen by the agent, then let them move on with their day.

Your open house visit should last ten minutes tops, unless you get into a genuine conversation and there are no visitors waiting.

Follow Up

In a day or two, send a brief email thanking the agent for their time. Here’s a simple follow-up template to use:

[Name],

It was great meeting you at your open house on Saturday. Thanks for letting me take a few minutes of your time to chat.

If you have a client or colleague with a need for home inspection services, please don’t hesitate to put them in touch or let me know how I can help.

All best,

[Your name]

Now the question is, will you get out there and pound the pavement? Share your favorite open house marketing tactics and discuss what works for you on Twitter @Inspector_Pages.

Satisfied Customer

“Wow! InspectorPages was a great find for me and my business. From the start of the sign-up process (which included 2 months free to get to know the system), to publishing my site, the customer service help was perfect. I could count on Danny to help me with any problems I ran up against. He was invaluable. I am very happy with my website and it’s continuing upgrades of functionality and ease of use.”

– Mike G. of Safety Home Service